Returns Criteria

We will exchange purchases for an alternative size, but only when the purchase is in a unworn brand new condition in original packaging with all the original labels intact, a purchase that has been tried on and worn, rather than gently tried for size will not be exchanged.

You have a 'duty of care' over the garments until they are returned to us, you will also have to pay the costs of returning the goods to us and to take reasonable care to see they are received by us without delay.

Where the item is returned to us in a used condition we will not issue a refund. Any items that have been worn, washed, marked, affected by odours including cigarette smoke, had any tags removed or are not in the original packaging are non-returnable.  Please  note :  Goods  are  not  available  'on  approval'.  If  you  are  unsure  of  your  sizing  please  contact  us  by  e-mail  before  placing  your  order  or  come  and  see  us  (if  appropriate).  Please  make  your  choice  carefully  as  online  card  processing  is  expensive.  Refunds  will  only  be  given  in  exceptional  circunstances  at  the  discretion  of  the  Company  Management  and  will  be  lese  the  restocking  fee,  as  well  as  a  minimum  £5.00  admin/credit  card  handling  fee.

Time Limitations

Goods can be returned within 7 days (21 days for international orders) of receipt, for an exchange.

The date of receipt is defined as the date the item arrived at your requested delivery address. To clarify, if you are unavailable to take delivery of the item and the parcel is taken to your local sorting office for collection, the 7-day (21 days for international orders) period commences from the original day delivery was attempted.

Without exception, returns will not be accepted after the 7-day (21 days for international orders) period.

In order to return an item you are required to obtain an RMA number.

In order to obtain an RMA number you are required to send us an email to info@playgirlcollection.co.uk, with subject “RMA Request” and including the following information:

• Order Number
• Reference Number(s) of the Item(s) you require to return

Your RMA will be accepted and a RMA number issued. Once the RMA number has been issued the return address will be supplied via email.

Please remember to write the RMA Number on the package. If there is no Returns Merchandise Authorisation number ("RMA") on the outside of the package then there is a good chance that this will lead to delays of upto 30 days in processing your return. To avoid this delay, we recommend that if you wish to return goods you first obtain a RMA number.

As soon as we receive your returned goods we will process your request. Replacement goods held in stock will be dispatched within seven working days. If your chosen substitute is not in stock we will contact you to offer  an alternative.

Non-European Union customers should also ensure that their return parcel is clearly marked RETURN as otherwise Customs duty and local tax becomes payable. If this occurs we reserve the right to refuse item or charge the Customs and Tax bill to you.

If you would like further information on our returns policy please call our customer services line on 01484 309709, or email us at info@playgirlcollection.co.uk with your query.